Quero dividir aqui com vocês mais um causo da Luci. Antes de ontem eu enviei um e-mail pro HQ do McDonalds pra reclamar sobre o serviço de
Ok, nao sou fiscal e nao to ganhando porra nenhuma com isso. Sera ? Ao invés de sentar nas rodas de expatriados e ficar reclamando do "sistema daqui" é mais útil reclamar com quem resolve alguma coisa. Ou com quem ao menos eu acredito que o fará.
Segue a resposta que recebi e, se você também quer entrar nessa, entre no site do Mc e envie sua reclamaçao também.
"Message from McDonalds USA
Hello Luciane:
Thank you for taking the time to contact McDonald's.
I sincerely apologize for your recent experience at one of our restaurants in Turkey. At every McDonald's around the world, we strive to deliver 100-percent total customer satisfaction. Many steps are taken in our training and operational programs to always provide hot, fresh food, served quickly at a good value in a clean environment. However, from your e-mail, it appears as though we've let you down.
I've shared your comments with our corporate office in Turkey that oversees the restaurants in this country.
If you still wish to contact our office in Turkey, please visit http://www.mcdonalds.com/contact/contact_us/restaurant_visit_outside.html for a list of our international offices, or they can be reached at:
McDonald's Restaurants A-S
Zincirlikuyu, Buyukadere Cad.
12218 Istanbul, Turkey
Phone: 90-212-275-1590
Fax: 90-212-267-2082
Once again, thank you for contacting McDonald's.
Sara
McDonald's Customer Response Center
ref#:9116386
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Please do not "reply" to this email response. No "replies" can be received through this mailbox. If you wish to contact McDonald's Customer Response Center again, please visit our website at www.mcdonalds.com
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You wrote:
Dear responsible,
I would like to make a complaint. My name is Luciane, Im brazilian and while I was living in Brazil I went uncontable times to McDonalds in many parts of Sao Paulo city. The services always were fast - at least, we expect this from a "fast food", isnt it ? - but I didnt find this same quality service here in Turkey. In all the brenchs I had the opportunity to go, in all of them the service takes too long time, it is so disorganized, noisy and no one organizes the queu. Now I have a question: does the HQ any control about McDonalds in worldwide or in this case there is nothing to do, once this is part of the local culture so McDonals just adjusted their services to the local style ?
Thanks in advance
Regards
Luciane
McDonald's Customer Response Center
ref#:9116386
--------------------------------------------------------------------------------------------------------------
Please do not "reply" to this email response. No "replies" can be received through this mailbox. If you wish to contact McDonald's Customer Response Center again, please visit our website at www.mcdonalds.com
--------------------------------------------------------------------------------------------------------------
You wrote:
Dear responsible,
I would like to make a complaint. My name is Luciane, Im brazilian and while I was living in Brazil I went uncontable times to McDonalds in many parts of Sao Paulo city. The services always were fast - at least, we expect this from a "fast food", isnt it ? - but I didnt find this same quality service here in Turkey. In all the brenchs I had the opportunity to go, in all of them the service takes too long time, it is so disorganized, noisy and no one organizes the queu. Now I have a question: does the HQ any control about McDonalds in worldwide or in this case there is nothing to do, once this is part of the local culture so McDonals just adjusted their services to the local style ?
Thanks in advance
Regards
Luciane
